Success Story – GSI Commerce
When a growing e-commerce company needed to strengthen its people’s skills, Right Chord Leadership filled its shopping cart with solutions.
Our custom leadership program empowered over 200 managers at GSI Commerce to drive swift growth and operational success.
Our targeted approach to improving communication and problem-solving received outstanding feedback, proving our commitment to amplifying leadership excellence for this innovative client.
“Dr. Brenner has done great work for us. We are very pleased with the results of his training. He displays a very professional and conscientious attitude towards his work.
I would recommend him without hesitation!”
Challenge
GSI, a leading e-commerce and interactive marketing services company with more than $1 billion in annual revenues, needed to develop its leaders to support the company’s rapid growth. Their goal was to train more than 200 mid-level and senior managers to communicate more effectively and solve problems more skillfully. With time at a premium, the solution had to be focused and efficient while still achieving GSI’s ambitious learning objectives.
Solution
Right Chord Leadership developed a 23-hour custom program consisting of 7 half-day modules and a skill reinforcement session. The program covered topics such as active listening, influence without authority, emotional intelligence, and decision making. It was delivered at a pace of one module per week to maximize learning reinforcement and provide ample time for supplementary readings, small group assignments, and work on participants’ Individual Action Plans.
Results
Feedback was universally positive, with participants and their supervisors praising the content, delivery, and relevance of the program. Within two years, six separate cohorts had completed the program, ensuring GSI a strong leadership foundation to equal its technological prowess. Participants reported that utilizing their new skills helped decrease response time, accelerate problem-solving, and empower their staff to address customer concerns with minimal lag time.
