From Clashes to Collaboration: Strategies for Effective Conflict Resolution
Audience
- Entry-Level Employees
- Individual Contributors (non-management)
- Mid-Level Managers
- Senior Managers
- New Team Leaders
What You Will Learn
- Explore the sources and types of conflict, emphasizing the importance of perception and communication styles
- Introduce conflict resolution approaches such as negotiation, mediation, and collaboration, tailored to different conflict scenarios
- Highlight active listening, empathy, and assertive communication as essential tools for de-escalating conflicts and promoting mutual understanding.
- Discuss techniques for managing emotions, fostering a culture of respect, and transforming conflicts into opportunities for growth
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